Privacy Policy

Your privacy is important to us. This policy describes how FlyLuxSky (operated by FLYLUXSKY INC, registered in Florida at 7901 4TH STREET N STE 103, SAINT PETERSBURG, FL 33702) collects and handles your personal data when you use our website, flyluxsky.com, and other sites we own and operate. For purposes of this Policy, "FlyLuxSky", "we", "us", or "our" refers to this legal entity.

Personal Data Collecting

One of the most important things for us is to protect your personal data. In this order we collect information rightfully, acting with integrity, confidentiality, and with great certainty. We do not sell your personal information. We may share personal information with service providers and other third parties only as described in the section "Sharing of Personal Information" below.

Purpose of This Privacy Policy

What is the purpose of the privacy policy we set out below? In fact, the goal is a well-defined one that will accurately describe how our company collects and handles customer's personal data and at the same time we also talk about any other data customers provide through different platforms when they buy a product or service or subscribe to our Newsline.

The purpose of this statement is to inform you about the procedures we have approached to protect your personal data successfully.

• This policy refers to our website, text messages, emails, and social account.
• By using one of our platforms, you hereby agree to our Terms and Conditions.
• We do not intend to knowingly collect information from children.

Personal Information

"Personal information" is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms "personal information" and "personal data."

We may collect, use and transfer the following types of personal data:

• Identity Data: full name
• Contact Data: email and phone number
• Booking data: traveler's name, frequent flyer details, passport number, redress control number, country of citizenship, booking reference number, and itinerary details
• Financial Data: bank account and payment card details
• Transaction Data: details about payments and donations from you and details of products and services you have purchased
• Technical Data: IP address, login data, browser type and version, time zone settings, geolocation, device information
• Profile Data: username and password, purchases, interests, preferences, feedback and survey responses
• Usage Data: information about how you use the Site, products, and services
• Marketing and Communications Data: your preferences in receiving marketing communications

Methods Used for Collecting Your Personal Information

At this time, the methods we and our third-party service provider use to collect your personal data are:

• Direct Information: Personal information you provide directly when you register, book travel, or contact customer support
• Automatic Collection: Information collected through cookies and similar technologies when you visit our website
• Voice Calls: Recording or monitoring calls for quality control and training purposes
• Third-Party Sources: Information from public databases, marketing partners, and social media platforms
• Location Data: Device location information to help find nearby services

How We Use Your Information

We may use your Personal Information for the following purposes:

• To complete and fulfill your booking or purchase, including payment processing
• To authenticate your account and ensure security
• To communicate about your account and provide customer service
• To send marketing communications about relevant products and services
• To personalize your experience and present tailored content
• For business purposes such as data analysis, fraud prevention, and service improvement
• To comply with legal obligations and protect our business

About Electronic Communications

We may communicate with you via electronic messages, including:

• Service Communications: Booking confirmations, updates, security alerts, and administrative messages
• Marketing Communications: Information about contests, offers, promotions, and travel opportunities
• SMS Services: Text messages for booking updates and marketing (with your consent)

You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying "STOP" to SMS messages.

Cases of Transmitting Information to Third Parties

We may share your personal information with third parties only as necessary and proportionate to provide our services, operate our business, comply with law, and protect users and our company. We do not sell personal information.

Categories of recipients we may share information with include:

• Service providers (processors) that help us operate the website and provide services (e.g., hosting, analytics, customer support tools, communication tools, payment processing, fraud prevention).
• Travel-related partners involved in fulfilling a requested service (e.g., airlines, consolidators, GDS/booking systems), where applicable to your request or booking.
• Professional advisors (e.g., auditors, legal counsel) as necessary.
• Authorities or regulators when required by law or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets (with appropriate safeguards).

We may disclose personal information:

• With your explicit consent
• When strictly necessary to provide our services
• For legal proceedings or litigation, or to comply with law
• To protect the integrity, security, and transparency of our company and users
• With business partners and service providers for fraud detection, security, analytics, and service improvement (subject to contractual confidentiality and security obligations)

How We Store and Protect Your Data

Our servers and data centers are located in many countries. We have adopted appropriate security measures to prevent unauthorized access, alteration, or disclosure of your personal data.

We restrict access to your personal data only to employees, agents, and contractors who need to know for business purposes. All personnel are subject to confidentiality obligations.

Retention Period

To establish the necessary retention period for personal data, we examine the amount, nature, and vulnerability of the personal data, the purposes for processing, and applicable legal requirements.

Cookies

A cookie is a type of message given to a web browser by a web server to determine users and prepare customized web pages. We use cookies to collect information about client preferences and browsing methods.

Types of cookies we use:

• First-party cookies: Sent from our website domain
• Third-party cookies: Sent from external domains
• Session cookies: Temporary cookies deleted when you close your browser
• Persistent cookies: Remain stored for a predetermined period
• Technical cookies: Essential for website operation
• Analytical cookies: Help us understand website usage
• Marketing cookies: Used for personalized advertising

Controlling Tracking Tools and Quitting Online Advertising

You can control cookies through your browser settings. However, blocking cookies may affect website functionality. We may use Google Analytics to collect demographic and interest data to provide better services.

Personal Information According to European Legislation

For users in Europe, we process personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Compliance: To meet legal and regulatory requirements
• Consent: Where you have given explicit permission

Customer Rights According to European Legislation

Under European legislation, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: Withdraw consent for consent-based processing

Privacy Notice for California Residents

This section applies to California residents and complies with the California Consumer Privacy Act (CCPA).

Your CCPA Rights:

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale of personal information
• Non-Discrimination: We will not discriminate for exercising your rights

How to Exercise Your Privacy Rights (CCPA & GDPR)

To exercise any applicable privacy rights, you may submit a request by:

• Email: care@flyluxsky.com (subject line: "Privacy Request")
• Phone: +1 (888) 830-7444

Please include:

• Your full name and the email/phone used with us
• The right you want to exercise (access, delete, correct, opt-out, etc.)
• Sufficient details to help us locate your information

Identity verification: We may need to verify your identity before completing your request. If you use an authorized agent (where allowed by law), we may request proof of authorization and verification of your identity.

Response time:

• EEA/UK (GDPR): we generally respond within 1 month; this may be extended by up to 2 additional months where permitted by law depending on complexity and volume.
• California (CCPA/CPRA): we generally respond within 45 days; this may be extended where permitted by law (we will notify you if an extension is needed).

Transitional Arrangements

Please keep in mind that our privacy policy may change over time. We will never restrict your rights to personal data protection. All changes will be announced in advance with the date of the last update posted.

Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this Privacy Policy, or wish to exercise your rights, please contact us:

Last Update: March 11, 2026